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Custom Product FAQs

Custom Sinks

Can you make a sink to the exact configuration that I need?

Yes, we can make it in virtually any configuration you want. Some of the most common options are; single or double or triple bowl, single or double dish drainer trays, undercounter or abovecounter or wall mount. We can even do apron sinks or commercial sinks too!

How do I design a Custom-Made Kitchen Sink?

Complete our 'Design Form' or download/print and fill out our 'Custom Sink Template' and send it through to us along with any photos of your existing kitchen where you'd like the sink to go. Our friendly staff can also help with your design if you need, just ask! We will then officially lock in a competitive quote for you before ordering an Engineer workshop Drawing for you to approve. Check out our Custom Sink Flyer or our Custom Sink page for more information.

What sort of materials and finishes can I get?

We can make your Custom-Made Kitchen Sink in stainless steel or in various PVD colours...

Where are the sinks made?

We have manufacturing facilities in Australia and abroad.

What kind of stainless steel are the sinks made from?

As a standard our domestic Custom-Made Kitchen Sinks are made from Japanese or Australian 304 grade stainless steel in 1.2mm thickness. As a special order we can also manufacture it in 316 grade stainless steel if your sink needs to be installed in a marine, laboratory or highly corrosive environment.

What material are the coloured sinks made from?

Our Custom-Made coloured sinks are made with Physical Vapor Deposition (PVD) and come in a variety of colours such as gunmetal, brushed carbon, gold and Brushed Copper. **Please note the maximum length of PVD colours is 1200mm.

How long will it take to make my Custom-Made Kitchen Sink?

As a rule of thumb manufacturing normally takes approximately 10 weeks from when the official engineer workshop drawings are approved. Seasonal delay may be possible.

Can I get the sink delivered quicker?

Yes, we can express airfreight which will be 4-6 weeks for an additional fee of approximately $650. (prices will vary)

How do I order a Custom-Made Kitchen Sink?

After we have designed and quoted your Custom-Made the sink and “locked in” the price we will then generate the official Engineer Work Drawings in CAD format (Computer Aided Design Drawing see example). You will then get a copy of the work drawings and once you have approved it, we will require a 50% deposit.

Upon completion, we will send you photos and video of the completed sink (or you can visit our store and inspect it). You pay the balance and we will dispatch your new Custom-Made Kitchen Sink (or you can drive away with your new sink 😊).

Are there accessories available for the sink?

Yes, there are many different accessories that can be made for some sinks like chopping boards, dish baskets, colanders, trays. Just ask the consultant.

Do Custom-Made Kitchen Sinks come with a guarantee?

Yes, all Custom-Made Kitchen Sinks come with 25 year Integrity Guarantee on the stainless steel.

CLICK HERE TO START DESIGNING YOUR CUSTOM SINK NOW!

Custom Shower Bases

How do I design a Custom-Made shower Base?
Designing your custom shower screen is easy! Just complete our Design Form (found in our Custom Shower Base Flyer) or contact us for a consultation to discuss your ideas with our friendly team. We'll provide a drawing and a competitive quote, and once you approve and pay a 50% deposit, we’ll begin creating your order. 

Can you make shower base to the exact size that I need?
Yes, we specialise in crafting shower bases to the precise dimensions required for your space. There are some limitations on both Solid Surface and Tile-over Trays. See these below.)

Solid Surface or Tile-over Tray?

 SOLID SURFACE

TILE OVER TRAY 

Features & Benefits of Solid Surface
Non-Porous - Solid surface is 100% non porous. Liquid, stains and germs cannot penetrate.

Hygienic - Does not support the growth of mould or bacteria.

Seamless Joins - Seamless surface joins with no crevices to trap moisture, bacteria or dirt.

Easy Care - Easy to clean, stain and slip resistant.

 

All our solid surface shower bases, are custom made locally to your size requirements.

Choose your colour - Available in 12 modern colours (see our Custom Shower Base page to view colours)

Choose your size - We can make almost any size base

Choose your outlet position - Outlet can be placed almost anywhere

Choose lips - Wall lips, screen lips, or no lips. Your base will be manufactured to your requirements

Choose your outlet - Chrome, white or flush cap

 

Configuration of Shower Bases
Although our custom shower bases can be made with any lips or none at all the most common configuration for a base going in the corner of a bathroom would have 2 wall lips and 2 screen lips.

If you require alternative sized lips to those explained below please contact us to discuss.

custom shower base

Features & Benefits of Tile-over Tray
One piece  -  NO JOINS to fail and cause leakage

Machined in fall to waste

Unique ‘lip/flashing’ design - protects wall cavities

Custom sizes available up to 1150x1950mm

Extremely strong - Lightweight - Maintenance free

Easy to install - simplified plumbing connection - non check-in

Manufactured with wall lips (easily trimmed off for multiple side level entry)

Suitable for masonry, timber, cfc or steel frame

AS3740-2010 compliant

Outlet Options Available

outlets for website

All our tile-over shower trays are manufactured one piece with no joins anywhere and have a machined-in fall to the waste.

They are supplied with 4 wall lips as pictured.  For level entry trim off lips not required.

Flashing for 3 sides is supplied. Trim where necessary, only required for wall sides.

The machined recess for the waste is larger than the puddle flange supplied.  This is to create a bit of  flexibility for the placement of the outlet.

Customisation 
Due to the unique production method, the possibilities for customisation of our tile-over trays is endless, including curved, corner cut, or any shape you’d like! Call us to discuss

shower trayshower pan


How long will it take to make my Custom-Made Shower Base?
Typically, our manufacturing process takes approximately 7-10 days after the 50% deposit is received. We are currently in the process of trying to expedite this process!

What happens once it's made?
We can deliver to your location, or you can pick them up from our shop.

We can also organise installation for you from one of our qualified tradies!


What if I have more questions or need further assistance?
We're here to help! If you have any additional questions or need assistance with your design, please don't hesitate to contact our team. We're committed to ensuring that you create the perfect shower base for your space.
Click here to get in contact with us or call us directly on 03 9110 3600

Do Custom-Made Shower Bases come with a warranty?
Yes, all of our Custom-Made Shower Bases come with a warranty. The duration varies depending on the product, so please check the specific warranty details with our staff upon order.

CLICK HERE TO START DESIGNING YOUR CUSTOM SHOWER BASE NOW!

Custom Shower Screens

Can you make shower screens to the exact size that I need?
Yes, we specialise in crafting shower screens to the precise dimensions required for your space. Just provide us with your measurements, and we'll ensure a perfect fit.

How do I design a Custom-Made Shower Screen?
Designing your custom shower screen is easy! Just complete our 'Design Form' or contact us for a consultation to discuss your ideas with our friendly team. We'll provide a competitive quote, and once you approve and pay a 50% deposit, we’ll begin creating your order. Visit our Custom Shower Screen page to see examples and for more information.

How long will it take to make my Custom-Made Shower Screen?
Typically, our manufacturing process takes approximately 7-14 days after the 50% deposit is received. We are currently in the process of trying to expedite this process!

What services do you offer?
We offer a range of services, including new installations, replacements, and supply-only options. For replacements, we can either install the new shower screen alone or remove as well the old one for an additional fee. If you opt for supply only, we can deliver the parts to your location, or you can pick them up from our shop.

What types of Custom Shower Screens are available?
We provide a variety of custom options, including:

 

Do you offer different configurations for shower screens?
Yes, we offer several configurations, such as:

  • Front Only
  • Front and Return
  • Shower Panels Only
  • Bath Panels

What finishes and fittings are available?
Our shower screens come in a range of finishes and fittings to match your style. Popular finishes include chrome, brushed nickel, matte black, gunmetal, and brushed gold. We also offer various fittings such as knobs, handles, hinges, brackets, and glass shelving. Please note that colour availability may vary depending on the selected style.



What if I have more questions or need further assistance?
We're here to help! If you have any additional questions or need assistance with your design, please don't hesitate to contact our team. We're committed to ensuring that you create the perfect shower screen for your space.
Click here to get in contact with us or call us directly on 03 9110 3600

Do Custom-Made Shower Screens come with a warranty?
Yes, all of our Custom-Made Shower Screens come with a warranty. The duration varies depending on the product, so please check the specific warranty details with our staff upon order.

CLICK HERE TO START DESIGNING YOUR CUSTOM SHOWER SCREEN NOW!

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